I. Position Information
Job Title: Administrator – TechBuzz Hub
Position Number: 1
Reports: Programs Manager
Date of Issuance: January 08, 2021
Closing Date: January 25, 2021
Duration and Type of Assignment: Full Time Employment
II. Job Purpose and Organizational Context
About TechBuzz Hub
TechBuzz Hub is a limited company that started in 2016 in Uganda to operate under the Technology, Business and Innovation Consulting Services sector offering workspaces, mentorship, incubation and capacity building services mainly in central areas of Uganda but to those other clients ready to use our services upcountry
Our mission is to help youth fulfill their enterprise establishment dreams and vision by supporting their ideas or businesses.
We do this by combining a great deal of industry earned and professional experience, deep analysis of factors that affect enterprise development success and applying innovative and creative approaches to serve our enterprising clients. We also have an organized business process enterprise structuring, managing and serving clients’ needs with the innovative remote platforms that provide ease of doing business and enabling growth. For more details about TechBuzz Hub, visit our website at www.techbuzzhub.org
TechBuzz Hub operates as a limited liability company, top management and a business management team.
Some of the key business challenges that we have set off to address in the short to medium term include:
– Build facilities and platforms that support young entrepreneurs
– Implement programs that build entrepreneurs capacity to manage businesses
– Attract collaborations that compliment our goals and objectives
– Attract more clients
To do this, TechBuzz Hub has identified key activity areas, including
– Provide office support and client management
– Focal point of contact regarding company projects and tasks
– Marketing and content/information dissemination
• Social media pages
• Other advertising channels
– Clients management
• Constant contact queries management and feedback documentation
• Providing relevant information of respective clients to customers
– Call center management and dealing with email inquiries
– Data entry and records management
For this, TechBuzz Hub is seeking the services of a Programs Manager to lead and harmonize the different projects’ requirements under this company.
III. Duties and Responsibilities
1. Support to achieve a top notch customer experience and clients management to achieve TechBuzz Hub’s Brand Promise(70%)
This position will take charge of managing clients interests and providing necessary support for the (“TechBuzz Hub”) Specifically:
▪ Be the focal person in managing information of TechBuzz hub and her clients.
▪ Work with clients and team to provide appropriate information
▪ Be in charge of call center and other formal communications
▪ Provide support to prevailing projects and the incharge teams
Deliverables:
· Weekly office management work plans
· Progress and performance reports
· Client queries, feedback and reviews management
2. Oversee information management (IM) and communications for the “Clients of TechBuzz Hub (30%)
The Administrator will take lead on social media communications – to deliver on:
▪ Developing and managing content creation and production (print, online, social media, audio and visual)
▪ Assist in drafting and editing of a wide range of materials, including media products, blog, posts, web content, brochures and presentations
▪ Manage the “TechBuzz Hub information on platforms including but not limited to websites and social media, systems etc.
Deliverables:
· Relevant information support and marketing content
· Effective communication
· Growth in the number of Clients
· Information about business and funding opportunities
IV. Competencies and Selection Criteria
Ability to multi-task and manage various work process elements simultaneously
• Ability to work positively with the wide range of talent involved
• The ability to find innovative ways to resolve problems
• Some good knowledge of budgeting and resource allocation
• Very passionate about entrepreneurship and our vision, objectives and goals
• Passionate about using Technology to assist businesses or solve problems
Communication and Relationship Management:
• Good oral and written communication skills
• Good presentation skills
• Ability to engage and foster strategic partnerships with other companies and forge productive working relationships
• Ability to gain trust of peers, partners, clients by presenting concepts in practical terms to other
Answering incoming calls; taking messages and re-directing calls as required
Dealing with email enquiries
Taking minutes
Diary management and arranging appointments, booking meeting rooms and conference facilities
Gathering and researching information about available business and funding opportunities
Data entry (sales figures, property listings etc.)
General office management such as ordering stationary
Organising travel and accommodation for staff and customers
Arranging both internal and external events
Possibly maintaining the company social media accounts
Providing administration support to Sales Reps, Programs Managers and Senior Management
V. Recruitment Qualifications
Education:
At least a Diploma / bachelor’s degree in economics, business administration,entrepreneurship. computer science, or related discipline.
Experience:
• Working experience of at least a year for Bachelor degree holders or Diploma holders in a field related to digital innovation / technology or consulting.
• Experience working with startups would be an added advantage
Language
Requirements:
Proficiency in English.
– Detailed CV and motivation letter showing why you are suitable for this position
– Your financial offer (expected remuneration per month)
Deadline: 30th January 2021